Got home from work and the air conditioner was not running on the hottest day (so far) this summer. Called based on word from others and was not disappointed.
To get service tonight was emergency service but it was about $30 more than regular service so I thought why not. I was told the tech was on a call but would call when he was on his way to me. He called about an hour later saying he would be to my place in about 20 minutes; and he was.
He came in, put on the blue booties for the carpet and then went outside to check things out and discovered that the problem was that a capacitor had popped. It was a $150 Capacitor but it was cheaper than a compressor, or refrigerant. He replaced it on the spot, none of this ordering it. He then checked the refrigerant levels and found it good then cleaned the coils from the pollen. All of this took just 30 minutes.
There was absolutely no mention of selling me anything else, not a future service or anything! Not that my unit is this or that, just what was wrong and what was needed to fix - PERFECT!!!
All in all I am very happy and cooling down. And if I need anything else for heating or cooling I will call them.
- Chris H.